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faq

1. Is a fixture easy to install?
It's best to use a certified electrician when installing a fixture. Installation of a fixture by someone other than a certified electrician may void the manufacturer's warranty on your product.

2. What is light layering?
Light layering is the technique of using more than one source for lighting a particular area. It is made up of three types of lighting; general, task and accent.

  • General lighting, known as ambient lighting, provides a comfortable level of brightness. It is the replacement for sunlight, and can be obtained using chandeliers, ceiling or wall mounted fixtures, recessed or track lighting, and lanterns on the exterior of your home.
  • Task lighting can be provided by recessed or track lighting, pendant lighting, table lamps or floor lamps. Task lighting should enhance your ability to perform a task such as reading or hobby work by eliminating shadows and preventing eyestrain.
  • Accent lighting creates interest and adds drama to your decorating scheme by allowing the light to illuminate a specific object, such as a piece of art. You can create accent lighting by using track lights, recessed lights, wall mounted lights and landscape lights (for the exterior). The huge variety of bulbs available can also greatly change the light output, direction of the light and the intensity of light output.

3. Why have many bulb types and wattages been discontinued?
New laws have been put into place to regulate incandescent light bulbs, so that the bulbs produce the same amount of lumens (light output) for less wattage (energy).
The changes began with the 100 watt everyday incandescent light bulb, which must now use no more than 72 watts to produce a comparable brightness. Additional bulbs will be affected over the next several years.

4. Are all light switches and dimmers the same? Do all switches work with all kinds of bulbs?
Traditional lighting controls don't work well with LED (light-emitting diode) and CFL (compact fluorescent) bulbs, because the physics of the new bulbs are much different than that of incandescent bulbs.
With LEDs and CFLs, light is emitted by a driver or ballast, which does not naturally dim. If you have a fixture with multiple incandescent bulbs and you decide to replace one burnt out bulb with an LED-equivalent version, your old traditional dimmer will not be able to control that mixed load of bulbs. Our new specialized dimmers are engineered and designed to work perfectly in that situation.

5. What type of fixture or bulb is most recommended?
Consumer Reports asked lighting designers from across the country for room-by-room lighting advice. Not surprisingly, they all said energy-saving LEDs are the way to go.

6. Warm white or cool white?

Light color is noted on the Lighting Facts label on lightbulb packages. Whether the light color is warm or cool is a personal preference. In general, the further south you go, people prefer cooler light because it makes you feel cooler, and as you go north, you find warm light is more popular," says Joe Rey-Barreau, a lighting designer and architect.
Warm light is around 2700 K (the K is for Kelvin, a temperature scale that measures light color). Bulbs 3500-4100K cast a whiter light and those 5000-6500K give off a bluer-white light. "Don't go above 3000K in any room," says Rey-Barreau.

7. Will I save money on electricity used to cool and warm my home or business, if I use a ceiling fan?
You can reduce energy consumption by turning off your central cooling systems and relying on ceiling fans. September usually is a good time to turn off your air conditioner and turn on your ceiling fan to start saving energy and money. Imagine if everyone in Canada turned off their AC and used their fans for cooling, when the temperature is neither too hot nor too cold.. Billions of kilowatt hours of energy would be saved! This action would save money too, since operating a fan can cost as little as $1 per month. That's quite a savings compared to approximately $100 per month to run an AC unit in a typical home. In cooler weather, the fan can be used again, to equalize the temperature. It's a win-win situation.?

8. Does it matter how many blades a ceiling fan has?
No, it is more important for a ceiling fan to be the right size for your space. Rooms that are 150 square feet or larger require a 52-inch diameter fan to be most effective. Smaller rooms can use either a 42-inch or 48-inch diameter model. Larger great rooms may require bigger fans with up to a 72-inch span. While most ceiling fans have five blades, that is more of an aesthetic consideration rather than a practical one.

9. How should I clean my crystal chandelier?
If you wish to clean your crystal chandelier yourself, there are two ways that we recommend. The first way is to use the spray cleaning solution that we sell in-store. The directions are clearly printed on the bottle. The second is to mix your own cleaning solution, from warm water and a small amount of dishwashing liquid, and put into a spray bottle. In either case, some precautions must be taken. Your light must be turned off and the bulbs must be completely cool to the touch before you start (but do not remove them from the fixture). Spread towels or plastic sheeting underneath before you spray the solution you are using onto the fixture. After you spray your chandelier with the solution, you may let it drip dry or wipe with a clean, dry cloth (not paper towels as it will leave lint) and then spray it with warm water following spraying it with the mixture. The primary concern while cleaning your fixture is that you do not want to damage the finish of the frame, therefore, do not use acidic solutions (vinegar) nor strong cleansers (ammonia, bleach etc). The other thing to keep in mind while cleaning your fixture is to NOT TURN THE FIXTURE WHILE CLEANING IT, as this will loosen the connection that is holding the fixture onto the ceiling.

If you do not want to clean the fixture yourself, there are some companies that specialize in fixture cleaning. You can check online to see if there is a professional cleaning service located in your area.

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