OUR HISTORY

Charles Feldman started Universal Lighting in 1949 in the basement of his parents’ home in Toronto. He began importing porcelain and Capodimonte vases, giftware and figurines from Italy but, before long, Chuck was bringing in the parts needed to convert some of his inventory into lamps. As the business grew, Universal Lighting moved to ever-larger premises. From our first showroom at 343 Adelaide Street West, through our 1962 move to 647 King Street West, we presented our expanded product line of lighting fixtures, as well as an extensive range of table and floor lamps, and coffee tables.

Good just wasn’t good enough for Chuck. He wanted to offer his loyal customers even more, and so, in 1971, Universal Lighting relocated to our current address at 121 Cartwright Avenue. Universal Lighting has evolved into a premier lighting showroom with world-class selection, competitive pricing and a wonderful reputation. While the company has expanded its product offering, and developed expertise in residential and commercial lighting design, Universal Lighting remains committed to our core principle of serving our customers in the most professional of ways, just as Chuck did since his very first sale.

OUR GOAL

Our goal is to provide a complete selection of lighting products for every application and every budget while maximizing quality and style.

We understand the dramatic effect lighting can have on the way a space looks, feels, and functions. Our experienced sales staff are here to help you get your lighting right, and have come to be known for our outstanding customer service.

PRESIDENTS’ MESSAGE
“We invite you to experience Universal Lighting’s total shopping experience. We’ve been providing lighting solutions to architects, designers, contractors, builders and homeowners since 1949. We proudly offer wonderful customer service, incredible value and excellent quality, all in our warm, family-owned business atmosphere.

Universal Lighting’s showroom, centrally located in the middle of Toronto, features a vast array of lighting products, artfully displayed in a visually pleasing setting. In addition to the thousands of displayed products available from our large showroom, we also offer the convenience of online shopping through our secure website.

Lighting is our only business. With so many recent changes in lighting technology, our sole focus on lighting ensures that we can continually provide the expert advice and award-winning lighting consultation services that we are famous for. Come visit our luminous showroom in Toronto, and explore our newly updated website. Share our passion for brilliance!”

Elise Cohen & Marla Young, Presidents

Return Policy

We want you to be completely satisfied with your purchases. If for any reason you are not satisfied, you may return most non-installed items for refund or exchange within 21 days of receipt.

  • Products must be new, unused (never installed) and unaltered (no clipped wires).
  • The entire fixture must be returned with all accessories and in its original packaging and factory carton.
  • Products must be repackaged properly in the original packaging and be received in sellable condition.
  • A copy of the original receipt must be inside the carton.
  • Contact us by phone or email upon receipt of items you wish to return. A Return Goods Authorization (RGA) will be issued to you. This number must be included inside the returned box.
  • If items are damaged upon receipt, a photograph of the item must be taken, and sent to us via email within 48 hours.
  • Shipping fees are non-refundable. The cost of shipping will be subtracted from the total refund or credit amount.
  • We recommend including insurance on your return shipment. We cannot accept damaged items.
  • Clearance items are final sale.
  • Custom items are final sale. Custom items are anything we do not stock in the showroom and have to order specially for you, as well as anything being custom-made for you. The sales representative who gets in touch with you about your order will let you know if any items you have chosen are custom order.

Terms of Use

Our Commitment to You

We have stringent security measures in place using the most advanced methods available to protect the loss, misuse and alteration of information under our control. Universal Lighting does not and will never share our customers’ personal information with any outside parties. We will never sell, rent or disclose any of your personal data. Furthermore, we do not store personal information or credit card numbers on our site.

Pricing

Prices are subject to change without notice.

Order Accuracy

Please check the accuracy of your order in your confirmation email, to ensure that the order placed online or over the phone, is accurate.
Universal Lighting will not assume any cost to exchange items purchased in error.

Privacy Policy

Our privacy policy has been compiled to better serve those who are interested in how their ‘personally identifiable information’ (PII) is being used online. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site.

We may use the information in the following ways:

  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To send periodic emails regarding your order or other products and services.

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive or credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and to remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you disable cookies, some other features will also be disabled. It may affect your shopping/browsing experience, which can make your experience less efficient and some of our services will not function properly.

However, you can still place orders.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

We do not include or offer third party products or services on our website.

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.

https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.

We, along with third party vendors, such as Google, use first party cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

Shipping

Shipping times vary depending upon the product, quantity, and shipping destination.

Universal Lighting will not cover shipping fees that result from additional services provided at the time of delivery. This includes indoor delivery of products shipped via freight companies.

For more information please email us at [email protected]

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