Return
Policy
If you are not satisfied with your purchase, you can return the items
to us for a full refund. Returns are accepted as long as they are
returned to us within one week of the purchase date, and only if
the goods are unused and in their original packaging. Custom ordered
items, clearance products and certain in-store sale items, when indicated,
are not returnable. Please note that shipping charges (either
to you or for returning) are not refundable.
Price Guarantee
We're famous for our low prices
and we therefore can guarantee the price of the products
you purchase from us. So should you find an identical product advertised by
an authorized local distributor for a lower price
within 30 days from the date of purchase,
we will refund the difference to you. (Please note
that this excludes any manufacturer's direct pricing,
liquidations and below wholesale cost pricing. On-line
pricing must be from an authorized Canadian dealer
and include any applicable shipping, handling and
taxes and only if shippable from them within seven
business days.)
Sales Taxes
As we ship from Ontario, we are required by law to charge both the
GST (7%) and PST (8%) for any shipments within Ontario. If we ship
directly to you out of our province, we will then only charge you
GST (or HST if applicable) and no provincial sales taxes are added
to your order.
If we ship to you outside of Canada, we do not charge any Canadian
sales taxes. You may however be responsible for any import taxes
and duties that may charged by your government(s) as well as applicable
brokerage charges.
Should
you pick up your order from us, we are
required by law to charge you sales taxes.
If you take your product out of the province
and/or country, you can apply for a sales
tax refund from the applicable government
authorities.
Privacy
Upon completing an in-store purchase from
us, we may request your name and address
so we can keep track of purchases with
us. Please note that information is used
only internally and we assure you that
we will never sell any customer information
in our database to anyone or share that
information with any third party (unless
required to do so by law or legal process).
To further ensure the privacy of our
customer information, we maintain our customer database
on a separate computer system internal to our company
that is not attached to this web server nor in any
way to the internet. Hence our database is not accessible
to any 'hackers' or other outside intruders. We
have also designed our system so that payment information
(such as credit card numbers) are not maintained
within our customer name and address database (our
customer master file). We then further encode and
maintain all of our customer data in such a manner
that is not easily readable by any other computer
system.
If
you buy on-line with us,
we will require some personal
information in order to be
able to complete a transaction
as well as to contact you
to arrange for payment. While
we may also use this information
to stay in touch with you
by way of future e-mails,
we guarantee that if we do
we will always provide you
with an option to opt-out
of receiving future mailings.
In addition, unique identifiers are collected from web site visitors
to verify the user's identity and for use as account numbers in our
record system. And our site uses cookies to keep track of your shopping
cart. We use cookies to identify you so we can retrieve your information
so you don't have to re-enter it each time you visit our site. Furthermore,
from time to time we may use your IP address to help diagnose problems
with our server or to help gather broad demographic information.
We
truly respect the information given to
us by our customers and have taken stringent
measures so as to not abuse that privilege.
Our business has been built over the past
50+ years on the basis of earning the
respect and trust of all of our customers
and the introduction of computer systems
and going on-line hasn't changed our philosophy!
Web
Site
We have in place stringent security measures using the most advanced
methods available to protect the loss, misuse and alteration of the
information under our control. To protect your privacy for on line
ordering, our e-store section is hosted on a secure web site and
furthermore we do not store personal information or credit card numbers
on this site.
We
also take great pride in
our web site and the work
that has gone into creating
it. As such, we do not allow
unauthorized use of any materials,
images or design concepts
and all are protected by
copyright. Many images
on our site have been digitally
encoded to allow us to monitor
any such misuse. For
more information, kindly
refer to our web site legal
policy.
